How to Avoid a Hotel Cancellation Penalty | Whisked Away Surprise Travel | USA Today

How to Avoid a Hotel Cancellation Penalty | Whisked Away Surprise Travel | USA Today

If you've ever had to pay a hotel cancellation penalty, then Liam Goodman's story will sound familiar.

When Goodman, a freelance photographer from Beacon, New York, tried to check into a hotel in Manhattan recently, it didn't have any rooms available. He found another place to stay, but the first hotel charged him one night's stay for being a "no show," which made no sense.

"I talked to three different customer service people," he says. "They all said the same thing: I was ineligible for a refund."

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